by Pravind Singh | Oct 20, 2025 | Case Studies, Waste
Client Overview
A leading retirement village and aged care provider operating across multiple sites in New Zealand faced rising waste management costs and operational inefficiencies. With a strong commitment to sustainability and resident wellbeing, the organisation engaged Total Utilities to conduct a comprehensive review of their waste and recycling services.
Challenges Identified
- Bin configurations were inconsistent and often not fit for purpose.
- On-site equipment lacked compliance with Health and Safety regulations, posing risks to staff and residents.
- Recycling signage was unclear or absent, leading to low waste diversion rates.
- Rates across sites varied significantly and were not market competitive.
- Collection methodologies were outdated, inconvenient, and not optimised for site layouts.
- Multiple supplier contracts resulted in fragmented service and limited visibility.
- Supplier account management was reactive, with poor reporting and lack of proactive engagement.
Total Utilities’ Approach
Total Utilities initiated a Waste Services RFP process, focusing on:
- Site-Specific Bin Review: Evaluated bin types, sizes, and placement to ensure they were fit for purpose and aligned with actual waste generation patterns.
- Health & Safety Compliance Audit: Assessed all equipment for regulatory compliance, recommending upgrades where necessary to ensure safe handling and accessibility.
- Recycling Engagement Strategy: Introduced clear, consistent signage across all sites to encourage recycling and improve waste diversion rates.
- Market Rate Benchmarking: Compared current rates with market standards, identifying significant opportunities for cost reduction.
- Optimised Collection Methodology: Proposed changes to collection schedules and access points, improving operational efficiency and ease of use for staff.
- Contract Consolidation: Streamlined multiple supplier agreements into a single, integrated contract, reducing administrative burden and improving service consistency.
- Enhanced Supplier Accountability: Implemented structured account management with regular reporting, performance reviews, and proactive issue resolution.
Results Achieved
- 35% reduction in annual waste and recycling costs
- Improved recycling rates through better signage and education
- Enhanced safety and compliance across all sites
- Simplified contract management and improved supplier performance
- Greater visibility and control over waste operations
Conclusion
By taking a holistic and data-driven approach, Total Utilities delivered substantial financial and operational benefits for the aged care provider. The project not only reduced costs but also supported the client’s sustainability goals and improved the living environment for residents.
How Total Utilities Can Help Your Business
Since 2024, the team at Total Utilities successfully managed $24 million worth of Waste and Recycling tenders, achieving impressive savings of $6.3 million for our clients. These savings ranged from as high as 59% to an average of 26% and were made up of better contract terms as well as increased landfill diversion.
If you need further assistance, Total Utilities offers procurement and advisory services to help you evaluate your options and make informed decisions about your waste contracts. Check out our services brochure.
by Chris Hargreaves | Jul 7, 2023 | Case Studies, Solar Power
Total Utilities partners with Kristin School to provide real-time monitoring of solar panel performance with our world-class energy monitoring solution.
- Measuring and analysing solar power to calculate return on investment (ROI).
- Tracking energy savings & identifying opportunities for improved solar performance.
- Providing educational opportunities for students with solar lab to monitor real-time generation.
- Helping Kristin School reduce reliance on grid and achieve sustainability goals.
Kristin powers its way to brighter, greener future
Kristin School in Auckland has been committed to sustainability for many years, with a target of reducing carbon emissions by 50% by 2030.
The school first began installing solar panels in 2019 as part of a sustainability initiative named ‘The Lightbox Project.’ Two years later, they called upon Total Utilities for a full solar review and to recommend a service provider for further solar installations to extend the solar project.
That done, the next step was to call upon our expertise to help them measure and quantify real-time solar generation and measure sustainability gains.
Using Centrica Business Solutions’ energy insights technology, Total Utilities was able to assist Kristin gain invaluable insights into solar power generation, whilst also providing amazing real-life learning opportunities for students with a solar monitoring lab.
Delivering competitive advantage with real time energy monitoring
- Total Utilities has an exclusive partnership with Centrica Business Solutions to deliver its Panoramic Power energy insights solution.
- Panoramic Power provides world-class energy visibility and intelligence using wireless sensor technology that transmits data from all energy-using equipment in real time to the Cloud.
- Our expert team analyses data to provide cutting edge energy insights and advice to deliver cost and energy savings for clients.
- Panoramic Power is quick to install, requires no maintenance and is a revolution in energy management.
Basking in solar
Working together with Total Utilities, Kristin School has gained important insights into the benefits of its solar investment:
- Increased sustainability. Total Utilities has been able to provide real-time insights into energy savings – a major step forward in helping the school measure its carbon footprint and achieve its goal of becoming carbon neutral.
- Reduced power consumption. Energy insights provided by Total Utilities show exactly where and when solar energy is being generated, providing reassurance on return on investment.
- Carbon credits. Kristin can now accurately calculate excess solar generated, earning carbon credits to offset the school’s carbon emissions and generate revenue.
- Educational opportunities. The ‘Power Radar’ dashboard is an invaluable educational resource for students to learn about how solar energy can be used to power schools, businesses and homes.
Kristin School’s glowing report card for Total Utilities
Director of Business Services for Kristin School, Nigel Wilkinson said;
“The energy insight tools provided by Total Utilities have enabled us to measure solar power generated building by building, and the dashboard is so quick and easy to use with no training. Before it was installed, it was difficult to have confidence in exactly what was being generated and used.
As well as reassuring us about the ongoing viability of solar panels, the solar dashboard now enables me to confidently report back to the school board on our solar performance.
Additionally, the solar lab provided by Total Utilities is an excellent educational tool for students, allowing them to assess data and learn about renewable energy for projects and assignments.
All new buildings and upgrades now include solar panels. I can only see an increase in student and parent interest in renewable energy, and it’s important for us to be able to report on our commitment to reducing emissions and improving sustainability both now and in the future.”
A greener future for our children
Total Utilities energy insights and reporting capability allows Kristin School to determine exactly how energy is consumed and potentially wasted on campus.
This is an important step forward for schools such as Kristin who require an affordable, data-driven solution to reduce waste and carbon emissions in order to meet the government’s goal of NetZero emissions by 2050.
Armed with energy insights provided by Total Utilities, schools and businesses can accurately measure cost-savings and environmental benefits of solar.
Our energy insight services are ideal for any school or business wanting to reduce costs and carbon emissions, drive efficiency and ensure reliability of power.
With the clock ticking on a global environmental crisis, harnessing renewable solar energy is a great step forward to ensure a brighter, greener future for our children.
Keen for your business to enjoy similar outcomes? Email us at [email protected]
Kristin School Case Study Download
by chris | Jun 16, 2021 | Carbon Sustainability, Energy
See how Total Utilities helped a leading NZ retail chain achieve easy savings through intelligent energy insights from our Panoramic Power real-time energy management solution.
With 94 sensors installed across several sites on critical systems, they were able to cut costs, reduce carbon emissions, and progress toward sustainability goals.
Discover how real-time energy monitoring can lead to big savings and help your business meet sustainability goals. Check out the full case study now!
