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Case Studies: Innovative Solutions

Watercare House Case Study: Anchor tenant scores a NABERSNZ excellent rating for energy use

Watercare House Case Study: Anchor tenant scores a NABERSNZ excellent rating for energy use

Pushkar Kulkarni from Total Utilities completed the site review and NABERSNZ Assessment of Watercare House. Here he provides additional commentary to the original published case study, highlighting the specific benefits of a NABERSNZ tenancy rating. "A NABERSNZ tenancy rating is an ideal tool for tenants as it shows them how their day to day operations impact their energy performance. It can also determine how well they manage energy and identify the opportunities that may exist to improve energy performance. In an increasingly competitive market place and businesses look for a point of difference by delivering on their corporate and social responsibility, and think about long term business sustainability, tools like NABERSNZ are a good demonstration of their willingness to "walk the talk". It reflects where they are now with respect to others and what benefits they can get by improving their NABERSNZ rating. I definitely feel that ratings will become increasingly important in New Zealand. Equipment directly impacting the tenancy rating of Watercare are: lighting, computers, and client specific plug load etc. They are limited to what they can do with the lighting connections and zoning due to way in which these were originally designed. This has had an impact on the rating. If a NABERSNZ rating was a factor that developers and contractors were informed of during the design/build stage, then there is good chance that the lighting connections and zoning may have been designed differently. In my opinion the occupancy density, clever use of all areas, and using lighting controls are the main factors that have resulted in a 4-Star NABERSNZ tenancy rating for Watercare. The rating demonstrates it's a very good start and platform for Watercare to understand where they are at compared to the wider market and examine strategies on how they can improve going forward."   Scoring a first-rate NABERSNZ 4-star tenancy rating for energy consumption at its office demonstrates an Auckland company’s commitment to the environment. Auckland water provider Watercare Services Limited is the anchor tenant in an eight-level office block constructed in bustling Newmarket in 2013. 73 Remuera Road is the first Green Star rated commercial property in the district and reflects the growing demand from corporate tenants for green principled, energy smart work spaces. Watercare occupies three of five office floors in the building. Key Facts 4-star ‘excellent’ NABERSNZ tenancy rating Energy use certified as 97.6 kWh/year/m2 NABERSNZ to be used at other sites Further energy upgrades continue Big Numbers 2013 – achieves a 5 Green Star Design rating 2015 – achieves a 5 Green Star Built rating 2016 – achieves a 4 star NABERSNZ tenancy rating Energy use certified as 97.6 kWh/year/m2 Total energy consumption 738,454 kWh/ year Building Profile Location:  73 Remuera Road, Newmarket, Auckland Owner: Viewmount Orchards Limited Anchor Tenant: Watercare Services Limited (approximately 300 employees on site on an ordinary day) Accolades: 5 Green Star Design (Achieved 2013) 5 Green Star Built (Achieved 2015) NZ Property Council Award – Commercial Office Property Best in Category Award 2015 NZ Property Council Award – Green Building Property Merit Award 2015 The Anchor Tenant Watercare is an Auckland Council owned organisation (CCO) providing water and wastewater services to Auckland and its environs. It is committed to the sustainable management of natural resources and energy saving operations. The Auckland Council has two additional NABERSNZ rated premises – the Manukau Civic Building (3 star whole building, 2014) and Orewa Service Centre (3.5 star whole building 2016). watercare.co.nz The Building/Facilities Manager FM Concepts Limited is an Auckland-based commercial property management firm which focuses on medium to large high rise buildings and offers a full range of services including onsite operational management, property consultancy, contract management, health and safety systems and cost management. It has a strong interest in the sustainability of the built environment and energy efficiency. Two commercial buildings in its portfolio are currently undergoing NABERSNZ ratings. fmconcepts.co.nz Key Sustainable Features Located within easy walking distance of train and bus networks - encourages sustainable transport options for occupants High-tech building controls and management system with real time monitoring Energy efficient heating, ventilation and air conditioning system (HVAC). Double glazed façade LED lighting Well-designed waste collection and recycling area End of trip facilities – gym, cycle park and locker facilities This property is a brownfield redevelopment – its construction has improved an existing dilapidated area and makes a positive contribution to a sustainable Auckland. Why NABERSNZ? With water being its core business Watercare has the environment and energy issues at the top of its agenda. While its head office is housed in Green Star rated Watercare House the company’s sustainability manager Roseline Klein says the company wanted to understand its everyday energy performance across the three floors it occupies in the building. It was the missing ingredient. We wanted to know where we were at with our energy performance, how well we were doing and where we could improve. We’d heard about NABERSNZ so we did some research online. It’s a great tool, it provides a benchmark and it drives best practice.” – Watercare Services Limited Sustainability Manager Roseline Klein NABERSNZ in Action Watercare Services Limited sustainability manager Roseline Klein says undertaking a NABERSNZ rating over its 7563 square metres of office space has proved to be “a painless process”. The meterage required for a rating was already in place – 18 meters had been installed in the building during the construction period to aid fine-tuning of systems and utilities. The company took advantage of the free NABERSNZ feasibility assessment which determines a building’s readiness to get started with a rating. “It made a big difference for us and took away the humdrum business of counting 644 computers and documenting the configuration of staff plus it set a timetable, provided a checklist and saved us time,” says Roseline. NABERSNZ assessor Pushkar Kulkarni from Total Utilities says lighting, computers and occupant specific plug load have the biggest impact on a tenancy rating. He says clever configuration of work spaces, occupancy density and sensory lighting controls have resulted in Watercare’s superb 4 star result. The Value of NABERSNZ Watercare says it wants to model water and energy efficiency and its 4-star NABERSNZ tenancy rating shows its credentials. Sustainability manager Roseline Klein says the rating has been “a great experience” and has pushed the company to look hard at its resources and ensure they are better used. “It’s spearheaded change. For example we’re now trying to ensure our procurement process is not always about cost but energy efficiency too. We’ve recently retrofitted our gym with water efficient shower heads which use nine litres per minute compared with 12 – they offer a better shower experience and use less water and energy,” she says. Roseline believes if a NABERSNZ rating was compulsory it would encourage energy awareness and help tackle climate change. “For example Aucklanders are the lowest users of water because it is charged volumetrically so whether you are sustainably-minded or not your invoice reminds you not to waste, to think of water efficiency. A mandatory energy performance rating would have the same effect for landlords and tenants.” In Australia a NABERS rating is compulsory for commercial offices over 1,000 square metres while a range of mandatory energy performance ratings exist in Europe. NABERSNZ assessor Pushkar Kulkarni says as Kiwi businesses increasingly look to deliver on corporate and social responsibility and think about long-term business sustainability a NABERSNZ rating demonstrates a willingness to ‘walk the talk’. “The NABERSNZ tool is set to become increasingly important in New Zealand.” A NABERSNZ rating demonstrates a willingness to ‘walk the talk’ – NABERSNZ Assessor Pushkar Kulkarni

Ongoing Insights with Cloud Analytics: Zespri Case Study

Ongoing Insights with Cloud Analytics: Zespri Case Study

In 2013, Zespri, one of the world’s leading horticultural companies, and the recognised category leader in kiwifruit, was facing many significant challenges. The Psa virus which attacked their main gold kiwifruit crop, had the potential to devastate the company and its grower shareholders. In addition, they were facing significant capital outlays associated with their existing ICT systems and the need to upgrade their computer hardware. Zespri had to ask questions like, "Could the new variety of crop, Sun Gold, be more robust and become another bestseller?", or, "Would our outputs dramatically reduce?" At the same time, Zespri’s Board were concerned about identifying and mitigating the risks of a natural disaster like the tsunami in Japan or the earthquakes in Christchurch. Their data centres were located in Mount Maunganui and backup services in Tauranga. They wanted to understand the impact these types of events could have on their onsite server and storage infrastructure. Measured Baseline Informs Strategy Undertaking the initial analysis of Zespri’s current position, we established a baseline ICT cost. This baseline was used as a benchmark to inform financial decision-making and monitor ongoing expenditure. With assistance from the team at Total Utilities, Zespri evaluated its ICT data centres and infrastructure services and platforms. The objective was to determine whether they could manage the range of potential outcomes that they faced. These systems would have to be flexible enough to adapt to both the best case and the worst-case scenarios. Zespri sought Total Utilities' independent advice to identify and assess out how they could best respond to these risks and opportunities. They ultimately saw the need to inform vital decisions around how they consumed computer services with a scalable and cost-effective model that was aligned with their overall financial and business strategy. Undertaking the initial analysis of Zespri’s current position, we established a baseline ICT cost. This baseline was used as a benchmark to inform financial decision-making and monitor ongoing expenditure. Using this measure, we demonstrated to the CIO and CFO and subsequently their executive and board, significant savings could be made by moving to a monthly subscription model based on public cloud services. In the future increases above the baseline, increased spending in ICT, would be indicative of Zespri’s growth. The baseline is a very useful comparative tool, both for supporting financial decisions and controlling monthly spend. After conducting a thorough analysis of the needs and opportunities available to Zespri, we provided the quantitative data that underpinned the business case presented to their board. Total Utilities subsequently supported Zespri through our independent Request for Proposal process to choose a candidate for the migration to, supply and support of a comprehensive cloud-based infrastructure running over the Microsoft Azure Platform. Moving ICT operations to Microsoft’s Azure cloud computing platform has many advantages including access to data from anywhere and at any time, an IT environment that is quick and easy to replicate as new offices open and new services become available, and it can effectively respond to the increased competitiveness that occurs when other global players enter the market. In addition, moving to Azure mitigated the risk of natural disasters crippling the closely located physical data centres. Ongoing Insights and Cloud Analytics Our commitment to providing Zespri with a dynamic and meaningful experience meant that our relationship continued past the selection phase. With our expertise in financial analytics we continue to provide them with forever evolving insights. Steve Wichman, Zespri’s Procurement and Commercial Manager, outlines how Zespri is moving into an ICT maturity phase. With this the board is always looking for ways to optimise their systems. The regular technical and financial input from Total Utilities is very useful in this regard, Steve describes us as a sounding board and an independent voice. Zespri utilise the Total Utilities cloud management service based on our analytics, reporting capability and the Cloudyn tool. Providing these reports and monthly insights we can help ensure that expenditure is aligned, appropriate, and adaptable to Zespri’s financial strategy. We also help them manage and mitigate the risks associated with an OPEX approach, bill shock, by providing them with real-time alerts of consumption. Steve states that these reports provide insights on how Zespri can best optimise their systems, analyse exceptions, and determine how they can improve their current and future operating state while reducing overall expenditure. Customer-Centric and Flexible Reporting The board is always looking for ways to optimise their systems. The regular technical and financial input from Total Utilities is very useful in this regard. The dynamic nature of our service to Zespri means that, as well as providing clear and understandable reports, our analytics extend to creating what-if scenarios. For example, we can analyse what might happen if Zespri consolidated or expanded some of its ICT services. This approach means we can project future cost savings or increases accurately. Total Utilities insights, financial analysis and recommendations have become more meaningful as more data is gathered and more avenues explored. We can now calculate ICT costs on a “per service” basis. This allows Zespri to identify the true cost of financial, operations, marketing or any other system that requires ICT resources. Our benchmarking and cash projection approach extends to three-yearly reviews of the business case. These reviews are vital to ensure that the case remains relevant to Zespri’s situation and consistent with the parameters set by the board. Regular reviews, along with ongoing monthly, quarterly and annual reporting, are at the heart of Zespri’s ongoing drive to extract the maximum, identified and projected value available from the Microsoft Azure platform of services. Understanding Key Business Drivers to Leverage Competitiveness Other ICT consulting companies might focus on the technology or hardware, we take a financial analytics approach that sees ICT as a consumable and adjustable utility. This means consumption and costs are transparent, flexible and optimised. We believe ICT should be financially appropriate for a company, aligned with their goals, and be able to adapt to real-world factors. We do all this by establishing a baseline of costs, creating a detailed business value analysis in support of a business case and then deliver regular monitoring. This approach informs understanding of the company’s consumption, costs and benefit realisation from their Azure based ICT systems. This is the multi-faceted and valuable service that we continue to provide to Zespri. Finally, would Steve at Zespri recommend us to other companies? A resounding yes. Our strong and dependable relationship, the way we deliver on a job both in quality and in timeliness, and our independent and trusted advice, is hard to find elsewhere.

Achieving Client Success

Emmy Seccombe
Te Uru
Paul Laing
Red Stag Timber
Haydn Randall
St Bede's College
Geeks, nerds and that burning smell - ICT winners and losers in 2017

Last year I compiled a satirical list of ICT companies that won or lost the battle for the affection of us ICT brokers for businesses. The response was a mixture of simpering sweetness and hate mail (you know who you are). Nevertheless, I’m doing it again this year, in this article. To my colleagues who I offend in the next few hundred words, I apologise for my ill humour, even if you have been the authors of your own destruction. ICT Winners and Losers (a satire) The Coolest Kids in Town Award: Kordia Who would have thought that Kordia -- formerly government-owned BCL with its unwashed hoard of nerds in walk shorts, sandals, long socks and straggly beards -- would have transformed itself over a single decade into the ultra-cool company it is now? Delivering superb, Ultra-Fast Broadband innovation at impressive price/performance levels and showing market leadership in emerging technologies such as the Internet of Things-enabler Sigfox, it seems maybe geeks can fly after all. The How Many Fingers am I Holding Up? Award: 2 Degrees It seems only a year or two ago that 2Degrees offered great coverage to the major cities and a big finger to the provinces. Millions of dollars and a heck of a lot of hard work later, they now offer something resembling decent coverage at a very competitive price. A player to watch in 2018. The Spurned Lover Award: Spark Marketing Please, please, please Spark will you stop telling us how crap you were and how things will get better now that you have sacked half your staff. When all you have left are excuses for your bad behaviour and pleas for forgiveness, maybe it’s time to make a break with the past and move on. In truth you are damn good at the things that matter and most of us love buying off Kiwi companies (see Kordia and Datacom). The People’s Choice Award: Datacom For those of you who have nothing but bad things to say about these guys I have two questions: "Where do the vast majority of the most respected and admired ex- Gen-i and Computerland people work now?” and, “Which other Kiwi success story has grown at over 11 per cent year-on-year for over a decade, while competing head to head against some of the world’s smartest and most successful multi-nationals?” Datacom has proved, to the tune of $1.2 billion a year in revenues, that people buy off people, even if most of them have grey hair poking out their noses and ears. The Comeback Kid Award: Samsung Galaxy S8 The best thing since the Nokia flip phone. Great camera, features and battery life. Pity people still think twice before putting it in their pocket. The Lone Ranger Award: People still investing in DIY IT infrastructure The No 8 wire mentality that you were so proud of in the 90s is now just a sign of your desire to control everything at the expense of business flexibility. We know you want to prove that you are more intelligent than everyone else, but have you noticed that the guy who pays your wages and conducts your annual salary review has stopped putting you in front of the business and has informally renamed your section “The Department of No”? That roaring sound is the jet engine that is public cloud departing with your career prospects. The Hottie of the Year Award: Samsung Note 7 I was so proud when I took you out of the box and stroked your luscious lines. The screen definition, the camera, the selection of cool software: you made me truly happy for a while. Then there was the smoke, the heat, the burning sensation in my pocket…has anyone seen the fire extinguisher? Oh, the humanity!   Merry Christmas readers. Talk in the New Year. David Spratt is a director of Total Utilities. Email david@totalutilities.co.nz

Leaking air, leaking bottom line: top money-saving tips

The following was published in the NZ Herald 25th of November 2017 and includes energy tips from Total Utilities' own Pushkar Kulkarni who reveals how leaking air wastes money. Four energy experts offer top tips to save money Running an air-conditioning unit at full tilt to cool down one part of a building, while a boiler blazes away to heat another part of that same building, sounds like madness - but it's surprisingly common in New Zealand's commercial buildings. It's just one of the ways businesses are squandering energy, and therefore money, in the course of their day-to-day operations. The Energy Efficiency and Conservation Authority (EECA) say many businesses could shave up to 20 per cent off energy costs - with the potential energy efficiency savings adding up to $900 million a year across all New Zealand businesses by 2030, if all economic options are adopted. The good news is many of the fixes are inexpensive, immediately effective and boast short timeframes for return on investment. Some even cost nothing. According to some of the market's energy efficiency experts, here are some of the most common ways businesses are wasting energy. Poor energy monitoring Simon Ross, mechanical engineer, Beca: "People leave their buildings running when there's no one in them. The warm-up cycles also often start way too early in the mornings - and no one is even aware of it." Ross says monitoring energy use identifies where it is being wasted and quickly clarifies a plan of attack. It's a classic case of not being able to manage what hasn't been measured. "Once you've measured it, it then makes sense to compare your energy usage to others in your industry - to benchmark it." Ross points to Beca's benchmarking of electricity use of Christchurch schools: "When a school can see where it sits relative to another school then they can see the value in reducing their energy usage. Until you give them data to show where they sit, they're basically only able to compare with how they've performed historically - which might be good, or terrible." EECA Business has its Energy Management Journey tool set up for precisely this purpose. It's a free online tool where users input energy usage data, then find out how they're doing compared to similar businesses. Find out more at https://www.eecabusiness.govt.nz/tools/energy-management-journey Leaking Air Pushkar Kulkarni, business manager sustainability solutions, Total Utilities: "Many companies invest in a new air compressor but may not make an effort to find the leaks in the system first. If all of those leaks are found and fixed, they may conclude there is no need to invest in a new compressor." Kulkarni sees this scenario on a regular basis. He estimates eight out of every 10 systems could be leaking air. "These systems are very common in New Zealand - particularly in the industries of production, packaging, food processing, waste, yarn and pharmaceutical production. Over time they may deteriorate or be modified and start leaking air. They can be expensive to run, so the savings from identifying and fixing leaks can be considerable. It's usually a fairly inexpensive fix with a fast return on investment."     Uninsulated pipes Glenn Johnston, Smart Power: "If it's an exposed pipe in a warm boiler room it's not as bad but, if that pipe runs outside or through the roof space where it's a lot colder, the heat loss can be substantial." Johnston is used to seeing money go down the drain in the form of energy escaping from uninsulated pipes, used for both heating and cooling. "Industries where it's important to insulate pipes include the likes of food processors, hospitals, freezing works, packaging plants - anywhere they have refrigeration or hot water needs." Often these pipes are easier to get to than in commercial buildings, making repairs easier and cheaper. Johnston cites the example of a plant his company worked on. The company beefed up insulation of steam and hot water equipment. A $20,000 investment turned into an annual saving of some 250,000kWh, or $11,000, giving a payback period of just 1.9 years. "When you insulate pipes properly you get an immediate impact," says Johnston. Heating and cooling systems fighting each other Alastair Hines, divisional manager, Enercon: "Heating and cooling systems are often working at the same time. Nobody worries about it too much, because it's the norm." Hines points to one business which Enercon found many of the heating, ventilation and air-conditioning (HVAC) and lighting systems were operating 24 hours a day, seven days a week, even when not required. The HVAC systems also did not have an air temperature dead-band to prevent frequent switching from heating to cooling and vice versa. That resulted in increased demands on the system and adjacent zones simultaneously heating and cooling. Hines says this happens in many commercial buildings, typically because the building is poorly controlled. He estimates 10-20 per cent of the energy used for heating and cooling in a building is wasted. "When you consider heating and cooling account for up to 50 per cent of the total cost of running it, that 10-20 per cent can be a big saving. Adding sub-meters, sensors, and re-programming the building management system all make a big difference." A treasure trove of information about how businesses can save energy is available on www.eecabusiness.govt.nz, or find an energy management expert in the Programme Partner directory.

New Branding and New Services

Intelligence without ambition is a bird without wings. Drawing is the honesty of the art. Salvador Dali Today Total Utilities announces its new branding. Over the last 18 years we have worked hard to assist companies in controlling consumption and cost. It's an exciting day for us and we are proud to share this with you. From today you'll see a change in the way we look, including our new ribbon logo. The spherical shape represents the whole as we take a 360 degree approach to understanding our clients and their utility requirements, whether it be Energy, Waste and ICT or Insights, Strategy and Solutions. What doesn't change is our desire to create a sustainable future for New Zealand businesses and how they manage their utilities by continuing to deliver ongoing value for our clients. We continue to work hard to provide new services to assist our clients such as Energy Monitoring and Targeting through wireless non-intrusive energy senors, Cloud Computing Analytics for consumption of computer services and qualitative and quantitative reporting aligned to overall financial strategy. Total Utiltities About Us Presentation We remain committed to delivering a personalised service and assisting our clients navigate a rapidly evolving commercial market place by underpinning strategic thinking. I would like to thank our existing clients for your continued loyalty and confidence in our company. To prospective clients, I hope that you will partner with us to discover real world solutions for sustainable utility consumption and cost optimisation.

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