Bring on the bots with new recruit Gary!

15 December 2022

Who needs Santa’s Little Helpers when we have Christmas new recruit Gary Gonsalves, and his Robotic Process Automation (RPA) army? 

Gary joined the Total Utilities team this month as Energy & Business Improvement Manager. He will be implementing RPA to speed up business processes and improve customer experience. 

Gary is no stranger to Total Utilities, having already worked in a consultant capacity over the past three years. His new, permanent role will see him exploring key areas where RPA can be implemented to take the business to the next level. 

Total Utilities has already integrated bot technology under Gary’s stewardship, and RPA has enabled us to cut manual tasks such as data entry and repetitive work. Automation frees up staff to focus on important tasks, so that we can increase productivity and make ourselves more readily available to customers.

Key benefits of Gary’s work to date include enabling the business to process data more quickly, accurately and efficiently – resulting in a streamlined energy procurement process. 

Gary explained his decision to move into a permanent role with Total Utilities was easy given his experience of working with the management team: “I was immediately struck by the integrity of people like Jonathan and Chris and the way they conducted themselves and ran the business,” he said.

“They were not afraid to experiment with new technology and explore future developments. That was attractive to me.”

Next steps for Gary will include exploring other key areas where RPA can be implemented to make things easier for our customers, whilst also enhancing employee experience. He will also be looking at the bigger picture to see how we can centralise tasks and further improve business processes. 

Outside of work, Gary is a keen gym bunny and hits the treadmill at ridiculous o’clock in the morning! He is always on the go and loves exploring new activities with his seven year-old son and wife.

Please join us in welcoming Gary to the team.

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