Cloud Services Management – Part Two

Having outlined some of the structural issues facing CIO’s and providers of cloud service management processes in my previous blog on managing cloud infrastructure I am left with a real challenge. As a critic of the old, over scaled, expensive and wasteful ESM/ITIL...

Managing the Cloud

I get a strong sense that CIO’s across New Zealand want to make changes but feel burdened by their existing provider and service constructs. Ironically the situation is the same whether they do the work in-house or outsource it to a trusted provider. CIO’s and Service...